Not me personally, but let me tell you the recent tale of my co-worker Josh (A young, upbeat new salesperson and a great guy) and the awful time he’s been having with one particular customer. Let’s call the customer “Teddy.”
A few weeks ago Teddy shows up and picks out a truck he wants, an all-black Ram 1500. He trades in his truck, buys the new one, everything is smooth, leaves Josh a great review, textbook open-and-shut car deal.
Two days later, he calls in, completely distraught. He was not aware that the truck he purchased had 3:55 gears. He needed 3:92 gears. Which, honestly, is such a small difference in gear ratios that the common man would never know the difference between either, towing or otherwise.
BUT, somehow, that .37 of gear ratio is worth 3,100 POUNDS in towing capacity. Now, whether the blame lies on Josh for not clarifying, or Teddy for not mentioning anything about needing the higher tow capacity, an honest mistake is an honest mistake. After all, he called in literally 2 days later, with only 300-some miles on the truck.
So we swapped him out with another identical truck, this time with the proper gears. All was well in the kingdom.
Or so we thought. One week later, an all-black 1500 shows up on a rollback truck, with temp tags on it. That’s never a good sight. Josh recognizes the tag, and takes a big GULP as he dials up Teddy. Turns out with just under 1000 miles the transmission gave up the ghost. Now Teddy, despite not being happy at all, was a nice enough guy to tell Josh “Hey, not your fault. Just get it fixed.”
Josh then finds out a new transmission will be months away.
Next thing I know, Teddy is in the back office with the owner of my store. We ended up custom ordering him ANOTHER brand new Ram 1500. (one positive with all of Stellantis’ woes is that custom orders show up incredibly fast now.)
Fast forward now, to one week ago. The carrier shows up, with a load of glistening new Ram 1500s. I run and grab Josh and we head out to watch them unload. Hopefully, this will be the end of Teddy’s troubles.
Or, yet again, so we thought.
The Ram pulls up in front of us, and up the driver’s side is a 3-foot long sideswipe dent. Transit damage.
Of course, it has transit damage.
I think I literally saw some of the light leave Josh’s soul.
I put my hand on his shoulder and go “Welcome to the car biz, Joshy-boy.”